Refund Policy

Satisfaction Guarantee


Pleasant Hill Recreation and Park District strives to provide the highest quality programs and services. If you have any questions regarding our programs or instructors, please contact us before the third class meeting at 925-682-0896 so that we may address your concerns.


Refund Policy


Refund or transfer requests must be received 10 business days prior to first class/activity. Transfers or credits to your account will be assessed a $5 processing fee. A refund by check or to your credit card will be assessed a $10 processing fee. Processing fees are assessed for each student and each class/activity that is being changed or canceled. No fees will be charged if the class/activity is canceled or changed by the District.

Refund Exceptions


There will be no refunds for special events/one day events.

Medical Refunds


Transfers, credits or refunds for medical reasons require a doctor's/health plan documentation and will be pro-rated from receipt of notification if class/activity has begun. No processing fees will be assessed for medical refunds.

Special Program Policies


  • Facility, Parks and Pool Rentals
  • Trips and Travel Programs for All Ages
  • Adult Sport Leagues

Class Cancellations


Effective May 1, 2017, classes that have not met minimum enrollment 5 business days before first meeting will be cancelled.